At Kiloforce, operated by GUJARAT PETROCHEMICALS LIMITED, we aim to provide fast, reliable, and secure delivery of all our fitness supplement products across India. This Shipping Policy outlines how orders are processed, shipped, and delivered to our customers.
By placing an order on our website, you agree to the terms mentioned in this policy.
Shipping Locations
We currently ship orders across India where our products are available for sale.
If your location is not serviceable by our courier partners, our customer support team will contact you to provide further assistance.
Order Processing Time
All orders are usually processed within 24 hours of successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working business day.
During high demand periods, sales, or festive seasons, order processing may take slightly longer.
Delivery Time
Once dispatched, orders are generally delivered within:
3–7 business days depending on the customer’s location.
Delivery time may vary due to factors such as:
• Remote delivery locations
• Courier partner delays
• Weather conditions
• Public holidays or logistical disruptions
Shipping Charges
Shipping charges (if applicable) are calculated during the checkout process based on the delivery location and order value.
The final shipping cost will be displayed before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS.
You can track your order using the tracking link provided or through the courier partner’s website.
Failed Delivery or Incorrect Address
Customers are responsible for providing accurate and complete shipping information at the time of placing the order.
Kiloforce will not be responsible for delays or failed deliveries due to incorrect address details provided by the customer.
If a shipment is returned due to incorrect address, failed delivery attempts, or refusal to accept the order, additional shipping charges may apply for reshipping.
Delayed Delivery
While we aim to deliver all orders within the estimated timeframe, delivery may occasionally be delayed due to circumstances beyond our control such as:
• Natural disasters
• Transportation disruptions
• Courier partner delays
• Government restrictions
We appreciate your patience and understanding in such situations.
Policy Updates
Kiloforce reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately once posted on this page.
Contact Us
If you have any questions regarding shipping or order delivery, please contact us:
GUJARAT PETROCHEMICALS LIMITED
10th Floor, Plot No. A-09, Office No. 1000
GD ITL Northex
Netaji Subhash Place Road
Pitampura, Netaji Subhash Place
New Delhi – 110034
India
Email: customercare@kiloforce.in
