At KILOFORCE, we want you to be fully satisfied with your purchase. We have implemented the following return policy to ensure a smooth and hassle-free experience. Please read this policy carefully before making any returns.
Eligibility:
- We accept returns for unopened and unused gym supplement products within 2 days from the date of delivery.
- Returns are only accepted for products purchased directly from our website. If you purchased our products from a third-party retailer, please contact them directly for their return policy.
Return Process:
- To initiate a return, please contact our customer support team within the specified timeframe. You can reach us by email or through the designated contact form on our website.
- Provide your order details, including the order number and the specific product(s) you wish to return.
- Our customer support team will guide you through the return process, providing you with any necessary instructions or forms to complete the return.
Return Conditions:
- The returned product(s) must be unopened, unused, and in their original packaging, including all labels, seals, and protective materials intact.
- We cannot accept returns for products that have been opened or used due to safety and hygiene reasons unless the product is damaged or defective.
- The cost of return shipping is the responsibility of the customer unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the safe return of the product(s).
Inspection and Refund:
- Once we receive the returned product(s), our team will inspect them to ensure they meet the return conditions mentioned above.
- If the returned product(s) meet the requirements, we will process the refund to the original payment method used for the purchase.
- Please note that it may take some time for the refund to be reflected in your account, depending on your financial institution’s processing time.
Non-Returnable Items:
- Due to safety and hygiene reasons, we cannot accept returns for the following items:
Opened or used products
Products with broken seals or missing packaging
Products that are not in resalable condition
Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer support team immediately with photos of the damaged or defective item.
- We will arrange for a replacement or refund, including any applicable shipping costs, depending on the specific circumstances.
Refunds and Exchanges:
- Refunds will be issued for the returned product(s) by the original payment method used during the purchase.
- Exchanges for a different product are not available under our return policy. If you wish to try a different product, we recommend placing a new order.
Changes to the Return Policy:
- We reserve the right to modify or update this return policy at any time without prior notice. The updated policy will be effective immediately upon posting on our website.
If you have any questions or need further clarification regarding our return policy, please contact our customer support team at customercare@kiloforce.in
