At Kiloforce, operated by GUJARAT PETROCHEMICALS LIMITED, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website kiloforce.in, purchase products, or interact with our services.
By accessing or using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
Personal Information
When you place an order or interact with our website, we may collect personal information such as:
• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information
• Order details and transaction history
This information is required to process orders and provide customer support.
Device and Usage Information
When you visit our website, we may automatically collect certain technical information including:
• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visit
This information helps us understand how visitors use our website and improve user experience.
2. How We Use Your Information
We may use the information we collect for the following purposes:
Order Processing
To process payments, confirm orders, and deliver products to you.
Customer Support
To respond to your inquiries, complaints, or service requests.
Improving Website Experience
To analyze website traffic, improve functionality, and enhance user experience.
Marketing and Communication
With your permission, we may send promotional emails, product updates, and special offers. You can unsubscribe from these communications at any time.
Legal Compliance
To comply with applicable laws, regulations, or legal requests.
3. Sharing of Information
We do not sell or rent your personal information. However, we may share your information with trusted third parties in the following situations:
Payment Service Providers
To process payments securely through payment gateways.
Shipping and Logistics Partners
To deliver your orders through courier and logistics services.
Technology and Analytics Providers
To monitor website performance and improve our services.
Legal Authorities
If required by law or government authorities.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience.
Cookies help us:
• remember user preferences
• analyze website traffic
• improve website functionality
You may choose to disable cookies through your browser settings, but this may affect certain features of the website.
5. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.
7. Children’s Privacy
Our website and services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take steps to delete it.
8. Your Rights
Depending on applicable laws, you may have the right to:
• access your personal information
• request correction of inaccurate data
• request deletion of your personal information
• object to certain data processing activities
To exercise these rights, you may contact us using the details below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.
Any updates will be posted on this page with the revised effective date.
10. Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
GUJARAT PETROCHEMICALS LIMITED
10th Floor, Plot No. A-09, Office No. 1000
GD ITL Northex
Netaji Subhash Place Road
Pitampura, Netaji Subhash Place
New Delhi – 110034
India
Email: customercare@kiloforce.in
